Our Policies

Processing time
We intend to provide you with the freshest beef jerky possible and it may take us up to 3 days to ship your order, depending on our batch schedule. You can be assured you will not be getting beef jerky that has been in storage for weeks.

Estimated shipping times
North America: 3 – 10 business days

We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Shipping Costs
$0.00 – $40.00: $9.45
$40.01 – $139.99: $16.10
$140 and up: FREE Shipping

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

Smiling Jack Beef Jerky accepts the following secure payment methods:

We keep your payment and personal information secure and confidential.

Smiling Jack Beef Jerky is perishable and therefore we do not accept returns or exchanges. However your satisfaction is guaranteed. If for any reason you are not completely satisfied please contact us and ship the empty packaging back to us for a full refund.

We don’t accept cancellations

But please contact us if you have any problems with your order.

Conditions of return
Buyers are responsible for return shipping costs of the empty product packaging.